IP Telephony

Chapter IIntroductionVoIP provides integrated fathom and data application. IP Telephony merges ? adjure back system with the computer network providing mevery advantages for ? dividing line ranging from jive down long distance expense to improved lymph node returns. Furthermore, VoIP assists ? business in improving, knowledge management, and conduct motion-picture show conferencing. In this physical composition we for line up explain the pros and cons of voice over an IP address, and ? perspicaciousness analysis of IP telephony. For framework: In the network-telephony model, the meshing user begins ? transaction at the play along or institution Web site, but has the option of right off connecting to ? client suffice substitute by using what is called click-to-dial functionality. The end buns be an audio, video, or simultaneous audio and video interaction with ? live Customer Service Representative. With only ? walk click on ? hyperlink ? client can directly go in into ? phone conversation with ? Service Representative, who can supply the customer with immediate feedback on any questions. Effective intercourse, particularly communication that goes outside the company to separate customers, enhances customer personalized service and customer loyalty. To personalize service, some companies are now implementing videoconferencing where the user and the Customer Representative can chink and hear separately other at the kindred time. photo Conferencing is also ? neat tool for enterprises having different sites in different locations. Distance is no longer ? problem.

By implementing IP Telephony, members can join! key meetings and attend real-time conversations and see each other no matter how far the distance. Video conferencing speeds up decision-making and collaborative planning. (Bray 2001)The estimate of employees working in virtual(prenominal) office situations has grown tremendously. According to researchers, 30 million Americans are already telecommuting, and the government projected that 15 percent of its workers will telecommute by 2002 (Procedure for the Office master, Fulton-Calkins). These numbers... If you want to get a full essay, order it on our website: BestEssayCheap.com

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