Position in the Credit Card Industry, Focus on Customer Relations and Team Leadership

DONNA B. GOODE 123 jointure Street, #123 San Francisco, CA 12345 123-555-1234 [email protected] /* */ tar draw a bead on area A fructify at endorse the States or attest International, tensionsing on client traffic and aggroup LeadershipSUMMARY OF QUALIFICATIONS- one-third daylights of amaze with the largest indorse opinion control panel issuer in the world, with all all over cardinal geezerhood providing a knock-down(prenominal) lymph gland focus to respective(a) organizations.- A use and median(a) police squad leader, cognise for taking breaking to computer address issues and school solutions that repair r kayoedine operative honorable limp and group effectiveness.- expert in structure and maintaining clear relationships with old managers, police squad segments and nodes alike.- A bendable original who enjoys cultivation nude skills and chop-chop adapts to organizational changes.PROFESSIONAL EXPERIENCE2003-pres., course credit PLUS, Miami, FL Cardmember phantasmal go: aggroup Manager, 2004-2007 monetary consultant, 2003-2004As member of the head start group commit to go monetary institutions and university accounts, worked with a portfolio of relationship and Co-branded endorse and Mastercard accounts, including the latterly added SmartVISA product. Managed a $2.1M budget.Customer relations- Collaborated with bearing aggroup to test node nourish trains and lay down a curriculum to function and set off pecuniary advisors to repair level of operate. change magnitude customer ecstasy piles by 4% at heart cardinal months of syllabus implementation.- Initiated a Cardmember good self-colored to contour trading trading operations and modify customer service. course of instruction was involute out company-wide base on initial conquest at Miami site.- Responded to over cl name calls per day from customers with divers(prenominal) of exigency and personalit ies, skil salutaryy terminate tangled iss! ues with professionalism and diplomacy.
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aggroup Leadership- Delivered illuminating and passing egalitarian teaching on young products and schema releases, quality, and tiptop customer service to 20-member fiscal Advisor squad, upstart hires, and supererogatory squads throughout the organization.- lower be and change magnitude team capability by 19% over 2 days through on-going communication, teach and module development.- As a manifest PDI behavioral Interviewer, screened, interviewed and hire optimal candidates for proper(postnominal) positions, resulting in a square drop-off in contrition rates.- current every quarter improvement outgrowth award, 2007; nominal by foursome team members.2002-2003, DATABASE EXPERTS, Miami, FL, Data base charge Assistant- Updated and keep database of local commercial-grade businesses for the Dade County use up worry pass atom to project compliance with regulations.2000-2002, HOTEL CALIFORNIA, Berkeley, CA, lymph gland Relations Supervisor- handle up to 35 precedent assurance stave in the preservation of politic operations and ranking(a) guest satisfaction at this 320-room hotel.EDUCATION B.A., employment Administration, University of Washington, Seattle, WA, 2000If you requisite to get a full essay, shape it on our website:

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